Explore AI chatbots in 2026, and understand their benefits, opportunities, trends, and challenges for businesses.

The Market Hang panel debates whether “chatbot monogamy” will become the norm as consumers increasingly rely on a single AI assistant. The panel breaks down what happens as AI companies mature and ...

From gauging purchase intent to answering questions about IT issues, chatbots are on track to play a major role in the contemporary enterprise. Chatbots are fully functioning, semi-autonomous systems ...

About half of U.S. adults never use chatbots, and most non-users cite disinterest, privacy or accuracy concerns.

In the last five years, chatbots have been widely deployed by enterprises in both customer-facing and employee-facing scenarios to support a range of marketing, customer support and IT use cases.

President Donald Trump launched America.gov, a chatbot intended to help people research public services, while arguing ...