A pleasant voice won’t fix a misheard date or a broken handoff. Here’s how CX leaders can build voicebots that resolve ...

Treasure AI will charge by email engagement, and it just launched real-time web personalization to back the bet.

HubSpot is eliminating about 7% of its workforce and replacing Hub-based product teams with teams that own customer results ...

Repeated questions, endless transfers, bots that don't understand. The same service failures keep pushing customers over the ...

Delivery capacity exploded just as zero-click answers drained web traffic. One agency leader on what changed in roles, client ...

Staying isn't the same as loyal. A week of delays and a broken seat change exposes what rising CX scores can hide.

Your email models do exactly what you tell them, at scale. Feed them siloed data or the wrong goal, and small mistakes reach ...

Personal agents already click through your checkout. Meta, Sierra and Genesys want brands to see who sent them and what they ...

The WordPress alternative reaches stable release with a decentralized plugin registry and AI-native architecture.

StorageVault's Farah Ahmed went from taking calls to running nine voice AI agents. He explains what changed and what didn't.

The new agentic composition and work stream layer lets humans and AI agents co-manage content, integrations and full fleet ...

How does a payments company compete with massive, established rivals? PayNearMe CMO Anne Hay explains the category play ...